Frequently Asked Questions
Q: Where do you ship?
A: Argentina, Australia, Austria, Columbia, Hong Kong, Ireland, Mexico, Netherlands, New Zealand, Switzerland, United Kingdom, United States
Q: How long will it take for my order to ship?
A: Most orders ship within 4-6 business days. If you need the adapter by a specific date, please reach out via email and we will do our best to accommodate.
Q: Are there any limitations on which optics you can make an adapter for?
A: Currently, I can't make adapters for optics with a floppy rubber eye relief. The adapter needs to bottom our on something and that type of eye relief doesn't have enough structure to it.
Q: Are there any limitations on which phone or case I can use?
A: The adapter will work on any phone with a flat back. It will work with most phone cases, the exception being cases with fabric backs and cases that are very flexible rubber on the outside. Those cases will either not stick to the magnetic block or won't be rigid enough to consistently align the phone with the optic.
Q: My package has been stolen, can you provide me with a refund or send me another one?
A: In the event that your package was stolen, please work with your local delivery service, local law enforcement, or another community resource to help track your stolen property. We are a small, garage business and we cannot hold ourselves responsible for the action of others.
Q: My adapter arrived and it doesn't fit, what do I do?
A: Please reach out to support@impactdigiscoping.com with your order number and we will get it sorted out.
Q: When do you restock?
A: We do monthly restocks on all of the colors at the start of each month and we will announce it on our instagram story.
Q: I received the wrong item/something is missing from my order?
A: Our bad - send us an email at support@impactdigiscoping.com with your order number and we will send you the items.