Frequently asked questions
Can't find your answer? Email support@impactdigiscoping.com.
Sizing and compatibility
Which eyepiece adapter size do I need?
Use the size finder on the Shop page. If your optic is not listed, email support@impactdigiscoping.com with the brand and model.
Are there any limitations on which optics you can make an adapter for?
Currently, I can't make adapters for optics with a floppy rubber eye relief. The adapter needs to bottom out on something and that type of eye relief doesn't have enough structure to it.
Are there any limitations on which phone or case I can use?
The adapter will work on just about any phone with the exception of some foldable phones. It will work with most phone cases, the exception being cases with fabric backs and cases that are very flexible rubber on the outside. Those cases will either not stick to the magnetic block or won't be rigid enough to consistently align the phone with the optic.
Does it work with binoculars?
Yes. The system works with spotting scopes and binoculars, as long as the eyepiece has a firm eye cup for the adapter to press onto.
Phone blocks
What's the deal with all the different phone block versions?
There are two categories of phone blocks: Stick-on and MagSafe. The stick-on versions get semi-permanently attached to your phone case (or a spare phone case if you don't want it on there all the time). The MagSafe versions use the built-in MagSafe magnets to attach to your phone.
For the stick-on version, the universal block will allow you to align the adapter with one lens on any phone. The phone-specific stick-on blocks are for phones that have a telephoto lens in addition to the general use 1x lens and allow alignment to both lenses.
All of the MagSafe blocks are phone-specific because every phone puts the lenses and MagSafe array in a different spot. The MagSafe blocks for phones with a telephoto lens will allow alignment with both the telephoto and regular lens. MagSafe blocks for phones without a telephoto lens will align with just the 1x lens.
Shipping and restocks
Where do you ship?
USA, Argentina, Australia, Austria, Colombia, Hong Kong, Ireland, Mexico, Netherlands, New Zealand, Switzerland, United Kingdom.
If your country isn't listed there's a good chance we just haven't been asked to ship there yet. Feel free to reach out and we can most likely set something up.
How long will it take for my order to ship?
Most orders ship within 4-6 business days. If you need the adapter by a specific date, please reach out via email and we will do our best to accommodate.
When do you restock?
We do monthly restocks on all of the colors at the start of each month and we will announce it on our Instagram story.
Order problems
My adapter arrived and it doesn't fit, what do I do?
Please reach out to support@impactdigiscoping.com with your order number and we will get it sorted out. If it is too tight to slide on or it comes off too easily, you most likely need the next size up/down.
I received the wrong item, or something is missing from my order
Our bad - send us an email at support@impactdigiscoping.com with your order number and we will send you the items.
My package has been stolen, can you provide me with a refund or send me another one?
In the event that your package was stolen, please work with your local delivery service, local law enforcement, or another community resource to help track your stolen property. We are a small, garage business and we cannot hold ourselves responsible for the action of others.